Data Deletion Instructions
How to delete your data from aploai
aploai ("we") is a customer-support platform. We process personal data in two capacities:
- Business customers who use our dashboard and messaging channels.
- End-users who message a business that uses aploai (for example, through WhatsApp, Telegram, or web chat).
This page explains how each group can request deletion.
If you are a business customer
To delete your account and all associated data:
- Sign in to the aploai dashboard at app.aploai.com.
- Go to Settings → Account → Delete account.
- Confirm the deletion when prompted.
Alternatively, email privacy@aploai.com from the email address on file for your account. We will verify your identity and action the deletion within 30 days.
When you delete your account:
- All active messaging channel connections (including WhatsApp) are disconnected.
- Customer Data, including conversations, contacts, and opt-in records, is permanently deleted within 30 days.
- Billing records are retained for 7 years to meet Israeli tax-record obligations.
- Aggregated, anonymized analytics may be retained indefinitely.
If you are an end-user
If you have messaged a business that uses aploai, the business is the data controller of your conversation data. You should contact that business directly to request deletion - they can remove you from their records through their aploai dashboard.
If you cannot reach the business, or if you want aploai (as data processor) to delete data directly, you can:
How to submit a request
Email privacy@aploai.com with the same information. Please include "Data deletion request" in the subject line.
For business customers using Meta Login for Business
If you are a business admin who authenticated to aploai via Meta Login for Business as part of the WhatsApp Embedded Signup flow, you can also trigger deletion through Meta. This path is not available to end-users who have only messaged a business via WhatsApp - if that describes you, please email us as described above.
When a business admin:
- removes the aploai app from their Facebook Business Manager,
- revokes the business-integration token issued to aploai, or
- deletes their Facebook account,
Meta sends aploai a signed data-deletion request. On receipt, we:
- Locate the WhatsApp Business Accounts and aploai records linked to that business admin's Facebook user identifier.
- Anonymize or delete the associated WhatsApp conversation data retained on the business customer's behalf.
- Notify the business customer of the Meta-initiated revocation.
- Return a confirmation code you can use to track the deletion at
https://api.aploai.com/data-deletion/status/{confirmation_code}(replace{confirmation_code}with the code returned by Meta).
Deletion typically completes within a few minutes but may take up to 30 days depending on system load.
What data is deleted
On a successful deletion request, we remove or anonymize:
- Phone number and contact identifiers.
- Message content and media exchanged with the business.
- Opt-in records associated with your identifier.
- Profile data obtained from the messaging platform.
- AI-processing outputs (summaries, extracted entities) tied to your identifier.
What data may be retained
We may retain certain records to comply with legal obligations:
- Aggregated, anonymized analytics that cannot be re-linked to you.
- Audit logs of the deletion itself (to prove deletion occurred), for up to 12 months.
- Data that a court order, regulatory obligation, or legal hold requires us to preserve.
Contact
- Email: privacy@aploai.com
- Postal: Aploai Ltd, HaHashmonaim St 103, Tel Aviv-Yafo 6713319, Israel
- Response time: We acknowledge deletion requests within 5 business days and complete them within 30 days.
Reference: Meta Data Deletion Callback
For Meta App Review, our automated deletion callback is at:
https://api.aploai.com/webhooks/meta/data-deletion
The endpoint accepts a Meta-signed request, returns JSON with a status URL and confirmation code, and triggers the deletion flow described above.